Continues to blink

Discussion in 'SkyStream X4 Streaming Media Player' started by Mary, Feb 14, 2017.

  1. Mary

    Mary New Member

    I have the skystream 4. Last week it started to blink off and on, just showing the skystream logo. I have unplugged it, unplugged my modem, turned my tv off and on, but nothing helps. I even pushed buttons on my remote. Any idea? It did stop for a few days, but now it's doing it again.

    Thanks,
    Mary
     
    SVENSWORLD likes this.
  2. SVENSWORLD

    SVENSWORLD Administrator

     
  3. Mary

    Mary New Member

    Thank you so much for your help! I did try your suggestion, and I found the little click inside, before I plugged the power cord back in, but now it seems there is no signal. I know it's not the hdmi cord, I have a roku and I have tried both hdmi cords on both boxes, the roku is fine. Also while the blue triangle comes on, there was a little red light in the optical plug in the back and now that is not lit. Could it be my power cord, I read another post and made me think that might be my problem. Do you think radio shack would have a power cord that would work? I have other power cords, but the volt numbers are different. Or do you think it is my box? I think I have had it 2 years, bought it just before the new came out (just my luck!). Thank you, any other suggestions would be great!
     
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  4. SVENSWORLD

    SVENSWORLD Administrator

    Contact Skystream Customer Service

    It IS your power cord

    I had the same issue, they sent me a new cord


    Perfect, fired right up, issue was gone

    Reference all the steps you have taken

    Tell them all you told me

    Call them between 9 -5 M-F or
    Email them
    Include your original order # if you still have it ♡

    Its not your box

    99 percent sure its the power cord
     
    Mary likes this.
  5. SVENSWORLD

    SVENSWORLD Administrator

    Or click on support at the top of this forum, scroll all the way down to shop products, replacement parts, replacement power supply $5.99, make sure you click on the item that does not say its for the "ONE" ♡♡♡
     
    Mary likes this.
  6. SVENSWORLD

    SVENSWORLD Administrator


    PS
    I just read that its two years old, probably out of warranty, but they sell replacement power supplies for cheap ♡♡♡◇◇
     
    Mary likes this.
  7. SVENSWORLD

    SVENSWORLD Administrator

    Mary are you on facebook

    There is a wonderful help group called
    "my skystreamx"

    You should request to join and say hi
     
    Mary likes this.
  8. Mary

    Mary New Member

    UPDATE!! It was the power cord! I went to radio shack, they wanted 45.00 for a cord! I came home and ordered one from skystream.Com for 5.00! It came today, I plugged it in and BOOM! My skystream came right on. Thank you sooooooo much
     
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  9. SVENSWORLD

    SVENSWORLD Administrator

    Its what we do
    I am a customer just like you
    I love the product
    Which makes me excited about helping others
    Glad you are up and running again Mary
     
  10. andorraski

    andorraski Member

    Another happy customer:):)
     
    SVENSWORLD likes this.

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